Refund Policy

1. Overview

XPHub Hosting strives to provide reliable and high-quality hosting services. This Refund Policy outlines the conditions under which refunds may be granted.

2. Eligibility for Refunds

We offer refunds under the following conditions:

• New Customers: If you are unsatisfied with our service within the first 48 hours of your initial purchase, you may request a full refund.
• Service Downtime: If our services experience an uptime below 99% for a billing cycle, partial refunds may be issued at our discretion.
• Billing Errors: If you were incorrectly charged, we will issue a refund upon verification.

3. Non-Refundable Services

Refunds are not provided for:

• Renewals & Recurring Payments: Subscription renewals are non-refundable unless canceled before the billing date.
• Violations of Terms of Service: If your account was suspended or terminated due to policy violations, no refund will be granted.
• Custom Services: Any special configurations, dedicated servers, or one-time setup fees are non-refundable.

4. Refund Request Process

To request a refund, follow these steps:

1. Contact our support team via [Support Portal] within the eligible refund period.
2. Provide your order ID and reason for the refund request.
3. Our team will review your request and respond within 3-5 business days.

5. Chargebacks & Disputes

• Initiating a chargeback without contacting us first may result in account suspension.
• If you believe you were wrongly charged, contact us before opening a dispute.

6. Policy Changes

XPHub reserves the right to update this refund policy at any time. Continued use of our services after changes constitutes acceptance of the new terms.

7. Contact Information

For refund inquiries, contact us at our Support Portal.